In an Emergency

If you are worried about a child or young person or have concerns that something has happened, follow this guide:

1. Stay calm.

2. If possible, make sure the child or young person is in a SAFE PLACE and that someone suitable is with them.

3. In an emergency, CALL 999 for Police and/or Ambulance.

4. Otherwise CALL the Family Front Door on 01905 822666, or out of office hours call the Children’s Services Emergency Duty Team (EDT) on 01905 768020.

5. Tell them about the situation or your concerns. Follow the advice they give you.

6. Make notes of everything that happened including dates, times, facts, who was involved and the name and date of birth of the child/young person (here is a sample form to use).

7. Report the situation to your Designated Person for Child Protection and your manager or trustees as soon as possible.


  • The safety of the child/young person is the most important thing.
  • If in any doubt, consult with your Designated Safeguarding Officer, manager or the Family Front Door – they are there to help and give advice.
  • Make sure you get some support too.

See more information about the Family Front Door and safeguarding here.

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